Bus driver shouted at stuck wheelchair user

A bus company is investigating one of its drivers, who is alleged to have been abusive to a wheelchair user when she was trying to use one of its services.

On 3 March, Sophie Ralphs, 21, attempted to get on to a bus in Shrewsbury when she became stuck.

She said the driver had shouted at both her and her carer and had shaken her wheelchair as she was trying to get on.

Arriva Buses, which runs the service, said it took allegations of this nature "very seriously".

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