Wheelchair user unable to get off bus

Rosie Pidgeon, who uses an electric wheelchair, needs to press a specific button to let the driver know to lower the ramp at her stop. On "various occasions" this did not happen and she was carried beyond her stop.

Miss Pidgeon uses the glider service to attend a course at Belfast Met and said she was "quite shocked" the first time it happened.

The case was settled without admission of liability. Translink apologised "for any hurt and distress caused".

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